State Farm® Insurance Agent Charles Chapman
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Carmen Ribot
January 13, 2026
"The Agent Mr Jake was very nice, polite, patient, very helpful and willing to assist me in every way. Thank you."
"Thank you so much for your kind review! We’re glad to hear Jake was nice, polite, patient, and helpful throughout your visit. We truly appreciate your feedback and will be sure to share your thanks with him. Thank you for trusting us with your insurance needs!"
Kelsey S
January 13, 2026
"David on this team is great! Help save me and my family money on car insurance. Was patient and answered all of our questions. I would definitely recommend him to anyone needing new insurance and or looking at their options"
"Thank you for the great review! We’re so glad to hear David was patient, answered all your questions, and helped you and your family save money on your car insurance. We truly appreciate the recommendation and are always here if you ever want to review your coverage or explore more options."
Sarah Schatz Russell Realty
January 12, 2026
"My experience with David was smooth and he was so helpful helping me decide on the coverage we needed and saved us money."
"Thank you for your Google review! We’re glad to hear David made the process smooth, helped you choose the right coverage, and found ways to save you money. We appreciate your trust and are here anytime you need a review or have questions."
Joe Hermann
January 11, 2026
"We have worked with Charles Chapman for many years and have been extremely satisfied with his service. All of our insurance coverages are handled through his office. Most recently, David reviewed our personal liability coverage after we expressed concerns related to the number of children in our neighborhood. He took the time to explain our options and ensure we were properly protected, which gave us great peace of mind. We truly appreciate the proactive guidance and support we’ve received."
"Thank you for the wonderful Google review and for being a long-time customer of our office! We’re happy to hear you’ve been extremely satisfied with our service and that David was able to thoroughly review your personal liability coverage, walk you through your options, and help you feel confident you’re properly protected. We truly appreciate your trust in our team and are always here whenever you need us."
Rico Agosto
December 26, 2025
"This place is very helpful. I suggest everybody get their insurance here. They will remind you when there’s a forgotten payment. They won’t just drop you after a forgotten one. They reached out to you and do whatever it takes to make sure that you get that payment in."
"Thank you so much for your kind words and thoughtful review! We're delighted to hear that our team could support you and keep you informed about your payments. Our goal is always to provide attentive and reliable service, and it’s wonderful to know that it made a difference for you. We appreciate your recommendation and look forward to continuing to assist you!"
Tessa Steinemann
December 2, 2025
"Kate Elchert is an awesome agent! She helped me save a significant amount on my car insurance and is so sweet and a great communicator. 10 out of 10 experience!"
"Thank you so much for your kind words! We're thrilled to hear that Kate provided you with excellent service and helped you save on your car insurance. We appreciate your 10 out of 10 rating and look forward to assisting you again in the future!"
Julie Booz
November 28, 2025
"Kate took the time to go over all my options and together we found a plan that fit my needs a budget!"
"Thank you so much for your kind words! We're thrilled to hear that Kate was able to take the time to explore all your options and help you find a plan that fits both your needs and budget. We appreciate your feedback and look forward to assisting you again in the future!"
Austin Jones
November 21, 2025
"I worked with David Schatz and he was able to give me more coverage for a cheaper price than what I was paying USAA. He explained everything in great detail And answered all of my follow up questions promptly. I give my highest recommendation!"
"Thank you for your wonderful review! We're delighted to hear that David was able to provide you with better coverage at a lower price and that he took the time to explain everything clearly while promptly addressing your questions. Your highest recommendation means a lot to us! We appreciate your trust and look forward to serving you again."
Ian Campbell
November 19, 2025
"Lisa is always up to date on my policies, very friendly and straight forward, is there to help whatever you need in this field. Been with them for years and plan on not Going anywhere. Thanks Lisa!!!!"
"Thank you so much for your kind words and continued loyalty! We're thrilled to hear that Lisa has been consistently helpful, friendly, and knowledgeable in managing your policies. We truly appreciate your trust and look forward to supporting you for many years to come. Thanks again!"
Just Me
October 24, 2025
"Kate is terrible at communicating. She gave me the run around for over a month and acted like she didn’t know what she was doing. If she really doesn’t know how to do her job, she shouldn’t have a job. Then when Cindy finally called she was completely rude. I would give no stars but that’s not an option. Glad I don’t have to deal with them anymore."
"Thank you for sharing your feedback. Since your name wasn’t included, we may not be able to identify you directly, but we want to sincerely apologize if our communication and service didn’t meet your expectations. Providing a positive experience is very important to us, and we’re sorry if we let you down. We’d appreciate the chance to understand your concerns better and work toward a solution. Please feel free to reach out to us directly at 440-985-1450 if we can assist you further. Thanks again for bringing this to our attention. Your feedback helps us improve."
Allie E
September 23, 2025
"Charles Chapman and his State Farm team are absolutely top-notch. Charles is incredibly knowledgeable not only in insurance, but also in the broader world of finance — he takes the time to explain things in a way that makes sense and gives real peace of mind. His team members, especially Lora and Cindy, are always so kind, responsive, and willing to go the extra mile whenever I have a question. Their quick response time and genuine care really set this office apart. It’s rare to find a team that combines professionalism with such a personal touch, and I couldn’t recommend them more highly!"
"Hi Allie, Thank you so much for your wonderful review! We’re thrilled to hear that Charles and the entire State Farm team, especially Lora and Cindy, have been able to provide you with knowledgeable, responsive, and caring service. It means a lot to us that you feel supported not only with insurance but also in the broader aspects of finance. Your kind words truly motivate us to continue delivering that personal touch and professionalism. We’re grateful for your recommendation and look forward to assisting you whenever you need us! Warm regards, Charles Chapman State Farm Team"
Nathan Dohanos
August 22, 2025
"I spoke with State Farm's Agent Lisa in order to switch my coverage and she made the process super smooth and easy! Lisa was very reassuring throughout the process and managed to answer all of my questions quickly and efficiently."
"Thank you so much for your kind words! We're thrilled to hear that Lisa made your coverage switch smooth and easy. Providing quick, efficient, and reassuring service is our top priority, and we'll be sure to share your feedback with her. If you have any more questions or need assistance in the future, please don't hesitate to reach out!"
dan dennis
August 22, 2025
"Lisa Huntley was extremely helpful and knowledgeable. Thank you for saving me lots of $$$"
"Thank you so much for your kind words! We're thrilled to hear that Lisa was able to help you and save you money. We appreciate your feedback and look forward to assisting you again in the future!"
Matt Huntley
August 18, 2025
"Lisa was 10/10 helpful! She made it a very fast and efficient process, and prices are amazing. Would definitely recommend"
"Thank you so much for your kind words! We're thrilled to hear that Lisa provided you with fast, efficient service and that you were happy with our prices. Your recommendation means a lot to us! We look forward to assisting you with all of your insurance needs."
Kasandra Hernandez
August 15, 2025
"Thank you to Carisa c. For helping me today. Her office was kind, patient and helpful. I would recommend them for life, auro or home."
"Thank you so much for your kind words! We're delighted to hear that Carisa and our team provided you with patient and helpful service. Your recommendation means a lot to us. We're here for you anytime, whether it's for your, auto, home or life insurance needs!"
Vienna Windisch
August 8, 2025
"This was my first experiencing purchasing auto insurance on my own, and Heather was extremely patient, kind, and thorough with her help and explanation of coverage!"
"Thank you so much for your kind words! We're delighted to hear that Heather provided you with patient, kind, and thorough assistance during your first experience purchasing auto insurance. If you have any more questions or need further support, please don't hesitate to reach out. Welcome to the State Farm family!"
Jennae Temple
August 7, 2025
"I've had insurance with Progressive and Allstate, but for the past few years, I've been with State Farm. My situation has changed quite a bit, especially with adding kids and vehicles, so there have been a lot of moving parts. I've mostly worked with Heather, who is absolutely amazing, but the whole team is incredibly helpful!! They always respond quickly and make me feel valued, not just like another policyholder. Honestly, I can't imagine switching to another insurance company; I'm extremely happy here."
"Thank you so much for your kind words and for trusting us with your insurance needs! We're thrilled to hear that Heather and the entire team have been able to provide you with the support and personalized service you deserve, especially during such an important time with your growing family. Your satisfaction means the world to us, and we're honored to have you as part of the State Farm family. If you ever need anything, we're always here to help!"
Anthony Coleman
July 24, 2025
"Carisa reached out to me from Charles Chapman State farm. She said she could help me save money on my car insurance. I was with Progressive for 8 years and she was able to lower my insurance significantly and with better coverage. She was very professional and knowledgeable. I highly recommend Charles Chapman State Farm. Give them a call and ask for "Carisa" She is kind and wonderful."
"Thank you so much for your kind words and for sharing your positive experience! We're thrilled to hear that Carisa was able to help you save money while providing better coverage. Your recommendation means a lot to us. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for choosing Charles Chapman State Farm!"
Kamelah Ganaway
July 16, 2025
"Nick provided me with top notch customer service and quoted me a great price for an auto insurance policy."
"Thank you for your kind words! We're delighted to hear that Nick provided you with excellent customer service and a great auto insurance quote. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your business!"
Joseph Charlton
July 8, 2025
"Carisa Cosenza at State Farm did a phenomenal job helping me with my insurance. She got me way more coverage than I had with Allstate, and I’m paying about the same price. I’d much rather get more for what I’m paying than overpay for the bare minimum. She made the whole process smooth, broke everything down clearly, and made sure I was fully taken care of. If you’re looking for auto, life, or any kind of insurance, ask for Carisa Cosenza. She’s the one you want."
"Thank you so much for your wonderful review! We're delighted to hear that Carisa provided you with excellent service and helped you get more coverage for a great price. She truly cares about making the insurance process easy and ensuring our clients feel confident and well taken care of. We’ll be sure to pass along your kind words to Carisa. If you ever need anything else, don’t hesitate to reach out!"
Tina Steinmetz
June 28, 2025
"Very friendly and knowledgeable staff. They either answer the phone or get back with you in a timely manner, unlike the office in the city where I live. I’ve always had a good experience with this State Farm office. I’ve been happy to have been with them for almost two years now. Thanks for the awesome customer service!"
"Thank you so much for your kind words and continued trust over the past two years! We’re thrilled to hear that our team has been friendly, knowledgeable, and responsive to your needs. Providing excellent customer service is our top priority, and your feedback means a lot to us. We look forward to continuing to serve you!"
anissa Davis
May 10, 2025
"Lora was such a great help with getting my premiums lowered with additional coverage for my vehicles and home. High recommend working with her! Very professional and easy to communicate with!"
"Thank you so much for your wonderful feedback! We're thrilled to hear that Lora was able to help lower your premiums while adding valuable coverage for your vehicles and home. Your recommendation means a lot to us. We're glad you found her professional and easy to work with. If you ever need anything else, don’t hesitate to reach out!"
Annie Rivera
May 2, 2025
"I love the honesty and the treatment they offer me. Very polite, kind and caring to make my ends meet. Thank you Clarissa!"
"Thank you so much for your kind words! We're thrilled to hear that you appreciate our honesty and the care we provide. Carisa is a valuable part of our team, and we're glad she could make a positive impact on your experience. If you need anything else, don’t hesitate to reach out. We look forward to serving you again!"
crystal wyatt
May 1, 2025
"I had a very awesome experience today... Heather is so sweet and super amazing..."
"Thank you, Crystal, for taking the time to recognize Heather and for leaving us a 5 start review! We appreciate your business and for trusting us with your insurance needs!"
Connie Smith
April 28, 2025
"Heather is AMAZING!!"
"Thank you for your wonderful review! We're so glad to hear that you had an amazing experience with Heather. She truly is a valuable member of our team. If you need assistance in the future, feel free to reach out!"